The terminology refers to applications designed for automotive repair businesses that are made available to users at no initial cost. This offering can range from fully functional, open-source programs to trial versions with limited features, or even ad-supported models.
The allure lies in the potential for reduced overhead, particularly for fledgling businesses or smaller operations. Implementing such solutions can facilitate various functions, including appointment scheduling, customer relationship management, inventory tracking, and basic accounting. Historically, these capabilities were primarily accessed through expensive proprietary systems, placing them beyond the reach of many independent shops.